DALLAS – Baylor Scott & White Health earned national recognition from Press Ganey, the leading provider of patient experience measurement, for outstanding performance in patient experience. The health system was also honored with Press Ganey's newest accolade, The Community Response Award, for excellence in care during the Dallas shootings in July.
The Pinnacle of Excellence Award is given to the three top-performing organizations by category that have maintained consistently high levels of excellence over three years in patient experience, employee engagement, physician engagement or clinical quality. Two hospitals received The Pinnacle of Excellence Award in patient experience:
- The Heart Hospital Baylor Plano, hospital care
- HealthTexas Provider Network, medical practice
The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above in one of the four categories based on one year of data. The following Baylor Scott & White hospitals received The Guardian of Excellence Award in patient experience:
- Baylor Jack & Jane Hamilton Heart and Vascular Hospital – hospital experience
- Baylor Scott & White Medical Center – Waxahachie, ambulatory surgery
- Baylor Scot & White Medical Center – Irving, neonatal intensive care unit
- Baylor Scott & White Medical Center – College Station, hospital experience
- Baylor Scott & White Medical Center – Grapevine, neonatal intensive care unit
- Baylor Scott & White Medical Center – McKinney, hospital experience and neonatal intensive care unit
- The Heart Hospital Baylor Plano, hospital experience and emergency department
In addition to The Community Response Award, Baylor Scott & White Health earned The Success Story award for innovation and improvement in patient experience. The award was based on results from implementation of the Press Ganey eRounding and Point of Care platforms.
"These prestigious awards originate from the experience of our patients," said John McWhorter, chief operating officer of Baylor Scott & White. "The awards speak to leadership visibility, focus on the patient, the humility to address our shortcomings, and adoption of improvement processes that drive results and promote patient-centered care."
# # #
About Baylor Scott & White Health
As the largest not-for-profit health system in the state of Texas, Baylor Scott & White is empowering customers to live well by reimagining traditional healthcare — creating more convenient, personalized and informed experiences. It serves more than three million customers through 53 hospitals, including flagship academic medical centers in Dallas, Fort Worth and Temple; the Baylor Scott & White Research Institute; 1,300+ access points; 59,000+ team members; and its leading digital platform — MyBSWHealth. The system's award-winning employer solutions include Baylor Scott & White Health Plan, Baylor Scott & White Quality Alliance and Levanto — a company offering digitally enabled health products. Founded as a Christian ministry of healing more than a century ago, Baylor Scott & White's mission is to promote the health and well-being of all individuals, families and communities. For more information, visit: BSWHealth.com