TEMPLE, Texas – Baylor Scott & White Health Plan has received two 2024 Human Experience (HX) Pinnacle of Excellence awards from Press Ganey, a healthcare survey platform that evaluates patient experience and ranks the top health plans, hospitals and health systems across the U.S. With these awards, Baylor Scott & White Health Plan ranks among the top 5% of health plans nationwide.
Press Ganey determines winners using the Consumer Assessment of Healthcare Providers and Systems (CAHPS), a survey that asks members to share how they feel about their experiences with healthcare providers in their health plan's network. Members rate a variety of experiences including access to care, customer service and the care received.
Based on CAHPS survey ratings, Baylor Scott & White Health Plan earned HX Pinnacle of Excellence awards in the following categories:
- Highest Doctors and Quality of Care CAHPS Ratings, awarded to Baylor Scott & White Health Plan's Marketplace plans
- Highest Physician Care CAHPS Ratings, awarded to Baylor Scott & White Health Plan's Small and Large Group Commercial HMO plans
"Achieving Highest Doctors and Quality of Care and Highest Physician Care would not be possible without a sharp vision from the organization that focuses on the individual," said Liz Lopez Cepero, senior vice president and chief growth officer at Baylor Scott & White Health Plan. "A supportive work environment fortifies our employees' efforts to empower our members to live well."
"By excelling in areas such as access to care and care coordination, Baylor Scott & White Health Plan has set a high standard for enabling patient-centered, high-quality care," said Patrick T. Ryan, CEO and chairman of Press Ganey. "This award recognizes its dedication to understanding and addressing member needs, ensuring a seamless and positive healthcare experience."
Anchored by Baylor Scott & White Health, the largest not-for-profit health system in the state of Texas, Baylor Scott & White Health Plan offers access to all Baylor Scott & White doctors as well as providers outside of Baylor Scott & White. Baylor Scott & White Health Plan plans to continue its pursuit of providing patients with the best possible support, care experience and outcomes as they travel on their health journey.
"Our aim is to make health insurance easier to understand and improve the ease of how members access the care they need, with attention to the 'what, when and how' that will promote the best outcomes," said Katie Martin, vice president of quality at Baylor Scott & White Health Plan.
To learn more about Baylor Scott & White Health Plan, visit BSWHealthPlan.com.
About Baylor Scott & White Health
As the largest not-for-profit health system in the state of Texas, Baylor Scott & White promotes the health and well-being of every individual, family and community it serves. It is committed to making quality care more accessible, convenient and affordable through its integrated delivery network, which includes the Baylor Scott & White Health Plan, Baylor Scott & White Research Institute, the Baylor Scott & White Quality Alliance and its leading digital health platform — MyBSWHealth. Through 52 hospitals and more than 1,300 access points, including flagship academic medical centers in Dallas, Fort Worth and Temple, the system offers the full continuum of care, from primary to award-winning specialty care. Founded as a Christian ministry of healing more than a century ago, Baylor Scott & White today serves more than three million Texans. For more information, visit: BSWHealth.com.
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