TEMPLE, Texas – Baylor Scott & White Health Plan has been ranked #1 in Member Satisfaction among Commercial Health Plans in Texas by J.D. Power, a global leader in consumer insights and data analytics. The J.D. Power 2025 U.S. Commercial Member Health Plan Study measures satisfaction across key factors, including coverage and benefits, provider choice, cost, customer service, and trust.
Baylor Scott & White Health Plan ranks #1 in Texas across the following categories:
- Product/Coverage Offerings
- Ease of Doing Business
- Trust
- Helps Save Time or Money
- Ability to Get Health Services How/When I Want
- Digital Channels
- People
"This prestigious recognition reflects Baylor Scott & White Health Plan's unwavering commitment to delivering exceptional service, personalized care and a seamless member experience," said Robert Waterhouse, MD, chief medical officer at Baylor Scott & White Health Plan. "It is a testament to our ongoing mission of reducing barriers to care, providing local customer support and offering plan options that meet the needs of Texans."
Baylor Scott & White Health Plan, anchored by Baylor Scott & White Health, continues to innovate and evolve to meet the needs of members across Texas. From digital tools that simplify access to care to personalized wellness programs, Baylor Scott & White Health Plan is redefining what it means to be a health partner. The health plan is also accredited by the National Committee for Quality Assurance (NCQA) and a recipient of a 2024 Human Experience of Excellence award by Press Ganey. It's ranked among the top 5% of health plans nationwide, and its small and large group commercial HMO plans earned the highest physician care CAHPS ratings.
About Baylor Scott & White Health
As the largest not-for-profit health system in the state of Texas, Baylor Scott & White promotes the health and well-being of every individual, family and community it serves. It is committed to making quality care more accessible, convenient and affordable through its integrated delivery network, which includes the Baylor Scott & White Health Plan, Baylor Scott & White Research Institute, the Baylor Scott & White Quality Alliance and its leading digital health platform – MyBSWHealth. Through 52 hospitals and more than 1,300 access points, including flagship academic medical centers in Dallas, Fort Worth and Temple, the system offers the full continuum of care, from primary to award-winning specialty care. Founded as a Christian ministry of healing more than a century ago, Baylor Scott & White today serves more than three million Texans. For more information, visit BSWHealth.com.
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